Downloads (Current Version)
If you are updating from a software version below Titan V15.0, you need to run the v15.0 recovery before upgrading.
| Name | Description | Avokey Requirements | Download |
| Sapphire Touch v15.1 Upgrade Installer | This is an upgrade installer: – Upgrade consoles running v15.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required. AvoKey must be plugged in before upgrading. |
Download 466.8MB |
| Sapphire Touch v15.0 Recovery Creator | – Fixes occasional rendering issue while using internal Capture. – Longer and more complex install process, allow 48 hours. ⚠ Show files may be deleted, please backup first. ⚠ Only one historical software version maintained. |
Internal AvoKey required. AvoKey must be plugged in before upgrading. |
Download 2.8 MB 08/10/2019 |
Documentation
| Go to Online Manual |
| Go to Release Notes |
| Go to the Recovery Creator Guide |
Downloads (Previous Versions) – Please note these may not be supported in the future
| Name | Description | Avokey Requirements | Download |
| Sapphire Touch v15.0 Upgrade Installer | This is an upgrade installer: – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required. AvoKey must be plugged in before upgrading. |
Download 272.6 MB |
| Sapphire Touch v14.0 Upgrade Installer | This is an upgrade installer: – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required. AvoKey must be plugged in before upgrading. |
Download 251.8 MB |
| Sapphire Touch v13.0 Upgrade Installer | This is an upgrade installer: – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required. AvoKey must be plugged in before upgrading. |
Download 184.7 MB 06/02/2020 |
| Sapphire Touch v12.1 | This is an upgrade installer: – Upgrade consoles running v12.0 recovery. – Faster install and simpler install experience, allow 2 hours. – Does not require relicensing. |
Internal AvoKey required. AvoKey must be plugged in before upgrading. |
Download 171.8 MB 11/12/2019 |
| Sapphire Touch v12.0 Recovery Creator | This is a recovery installer: – Support for AvoKey, must be plugged in before upgrading. – To downgrade to previous versions, please see release notes. ⚠ Relicensing required, please allow 48 hours for upgrade. ⚠ Show files may be deleted, please backup first. ⚠ Only one historical software version maintained. |
Internal AvoKey required. AvoKey must be plugged in before upgrading. |
Download 2.8 MB 08/10/2019 |
| Sapphire Touch v11.4 Upgrade Installer | AvoKey not required | Download 111.2 MB 20/08/2019 |
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| Sapphire Touch v11.3 Upgrade Installer | AvoKey not required | Download 111.1 MB 18/04/2019 |
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| Sapphire Touch v11.1 Upgrade Installer | This is an upgrade installer: – Faster install and simpler install experience, allow 2 hours – Does not normally require relicensing. – Does not include additional performance increases from the recovery installer. |
AvoKey not required | Download 111.0 MB 12/09/2018 |
| Sapphire Touch v11.1 Recovery Creator | This is a recovery installer: – Improvements to performance, recomended for large shows – Longer and more complex install process, allow 48 hours ⚠ Relicensing required, please allow 48 hours for upgrade. ⚠ Show files will be deleted, user backup of show files required. ⚠ Only one historical software version maintained |
AvoKey not required | Download 2.8 MB 26/09/2018 |
| Sapphire Touch v11.0 Recovery Creator | AvoKey not required | Download 3.3 GB 02/05/2018 |
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| Sapphire Touch v11.0 Upgrade Installer | AvoKey not required | Download 109.9 MB 08/05/2018 |
Older Downloads
| Name | Description | Avokey Requirements | Download |
| Sapphire Touch v10.1 Upgrade Installer | AvoKey not required | Download 137.0 MB 24/03/2017 |
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| Sapphire Touch v10.0 Recovery Creator | AvoKey not required | Download 3.0 GB 12/06/2016 |
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| Sapphire Touch v9.1 Upgrade Installer | AvoKey not required | Download 113.8 MB 28/07/2015 |
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| Sapphire Touch v9.0 Recovery Creator | AvoKey not required | Download 2.5 GB 29/04/2015 |
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| Sapphire Touch v8.1 Upgrade Installer | AvoKey not required | Download 105.4 MB 10/12/2014 |
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| Sapphire Touch v8.0 Recovery Creator | AvoKey not required | Download 2.1 GB 03/09/2014 |
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| Sapphire Touch v8.0 Upgrade Installer | AvoKey not required | Download 105.3 MB 26/08/2014 |
ECN’s
| Code | Title | Download |
| ECN-0211 | Sapphire Motor Fader Belt Repair | |
| ECN-0206 | Sapphire Touch Impedance Matched Ethernet | |
| ECN-0204 | Fix – Failed to create bootable BIOS stick! (Error: 2) | ECN 0204 – Windows 10.zip |
| ECN-0203 | Sapphire touch motor fader board firmware | ECN-0203.zip |
| ECN-0199 | DMC Touchscreen Controller Callibration | ECN-0199_TPOffset.zip |
| ECN-0195 | Sapphire BIOS setting for reliable Ethernet |
