Before sending in your item(s), please contact the service team on +44 (0)208 965 8522 to book this in.
Avolites offer a range of servicing and repairs for all of your products. Turnaround times can vary between 5-10 business working days from the date we receive the product. The turnaround time is subject to the availability of parts and components.
Once we have received your product and applied diagnostics, we will then contact you with a service/repair quotation. We aim to complete your diagnostics within 5 working days of it being received (this may vary during busy periods).
The following form(s) will need to completed, printed and attached to your shipment or emailed to service@avolites.com:
Service-Booking-Sheet-PDF-Format
Service-Booking-Sheet-Word-Editable
Note: You are responsible for arranging the delivery for your Avolites product.
*The product(s) must be shipped in a flight case (excluding accessories) or packaged in a strong inner and outer box using bubble wrap/foam wrapping. We cannot be held responsible for damages during transit.
*During service and repair, a ‘Factory Erase’ recovery will be applied. Therefore, we recommend creating a back up of all show files and custom personalities before sending in your product.
*An Inspection and service charge of £47.50 + VAT will be applied, if you choose not to proceed with a console/server/dimmer repair.
*Discontinued product(s) (see product support policy) are no longer serviced or repaired by Avolites. If you have any further questions regarding your end of life product, please contact the sales team on +44 (0)208 965 8522 or sales@avolites.com.
*End of life products with limited support are subject to a higher service and repairs labour charge (see product support policy).
International:
Please visit https://www.avolites.com/find-a-distributor and contact your local or closest International Avolites Distributor/Support Team for servicing and repair.
